The Nigerian Electricity Regulatory Commission (NERC) has launched a mobile application where customers can file complaints of power outage to Distribution Companies (DisCos).
The app named Power Outage Reporting (PORS) would serve as a platform to monitor cases of power outage across the country with the Abuja Electricity Distribution Company (AEDC) serving as the pilot phase before other DisCos can use it.
Speaking at the launching ceremony in Abuja, the NERC Chairman, Sanusi Garba, said the app would facilitate resolution of consumers’ complaints real time, saving them the stress, time, and resources involved in going to the operator’s office.
“We decided to start this launch with Abuja, but there will be a national rollout for all distribution companies,” he noted, adding that such a massive project requires a test run, and Abuja was picked as the starting point.
He charged the DisCos to ensure full operation of the new technology to resolve power outage complaints by customer’s real time.
Speaking earlier, NERC Commissioner of Consumer Affairs, Aisha Mahmud, said the idea of developing the PORS was borne out of the commission’s determination to ensure that customers get service protection and satisfaction.
Director/Chief Executive Officer of AEDC, Christopher Ezeafulukwe, said the new technology is a welcome development as it will help catalyse more data-based decisions on the part of the DisCos towards achieving the objectives of the power value chain.