Nigerian Electricity Regulatory Commission, (NERC) has disclosed that 1, 123 complaints have been lodged for over billing of customers by Abuja Electricity Distribution Company (AEDC) in Nasarawa state.
Commissioner, Consumer Affairs, NERC Dr. Moses Arigu, made the disclosure at the commissioning of the customer complaints office in Lafia. He said, “This exercise was very imperative for the customers and one of great benefits that could improve metering against estimated metering. It is on record that within the period of January to September, 2018, the Abuja Electricity Distribution Company recorded 1,123 complaints from customers within Lafia and its environs who were dissatisfied with services rendered.”
According to him, the NERChas directed all electricity Distributions Companies (DISCOs) in the country to carry out customer Enumeration in their domains by March 31, 2019.
In his remarks, Director Corporate Services, Mr. Abimbola Odubiyi reiterated the company’s commitment to improve on power supply, assuring the electricity consumers in the state to always channel their grievances to the complaint office for immediate response.”This office is open for customers to address customers related problems on service delivery. Feel free any day to bring your complaints and it will properly address.”
A power consumer among others , Mr. John Donatus appealed to AEDC to address all the complaints lodged by customers by supplying them power supply.
