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NCC unveils consumer call centre at Abuja airport

The Nigerian Communications Commission (NCC) has unveiled a Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) Centre in the public concourse at the Terminal C of…

The Nigerian Communications Commission (NCC) has unveiled a Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) Centre in the public concourse at the Terminal C of the Nnamdi Azikiwe International Airport, Abuja. 

The unveiling of the TELCARE Centre was one of the series of events to mark the 2023 International Consumers Rights Day celebrated by the Commission in Abuja last week Wednesday, a statement by NCC said on Monday. 

The Chairman, Board of Commissioners of NCC, Prof. Adeolu Akande, who, according to the statement, unveiled the initiative, said the launch of the TELCARE, is the beginning of the helpdesk project expected to adorn some airports and other similar public locations across the country. 

The Commission, under the leadership of its Executive Vice Chairman, Prof. Umar Danbatta, has continued to re-engineer its strategies and structures to make them more effective to engage critical stakeholders to address unfair practices including but not limited to matters relating to tariffs.

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The Regional General Manager, FAAN, Kabir Mohammed, said the management of FAAN was delighted to partner with the NCC on the initiative, as the passengers and airport users will have the opportunity to resolve issues bothering them while in transit.

NCC’s Head, Consumer Affairs Bureau, Ayanbanji Ojo, speaking through the Head, Consumer Protection and Advocacy at NCC, Clem Omife, said consumers transiting at the airport are already using it even before the launch of the TELCARE Desk, to make enquiries or lodge complaints.

 

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