The Abuja Electricity Distribution Company (AEDC) has launched a staff verification platform and a USSD metre vending scheme while celebrating its customer week.
Speaking at the weekend, the MD/CEO, Engr Adeoye Fadeyibi, said, “The verification platform is coming as a result of several cases of impersonation which have exposed the company and customers to undue harm and mischief. However, with this laudable initiative, customers can verify the authenticity of staff before granting access to their premises.’’
He said to enjoy this service, a customer should visit the AEDC website and verify a staff member through the ID number. If the visitor is a genuine AEDC employee, his or her name, picture and ID card number will be displayed on the screen.
Also, through the USSD recharge option, customers can recharge their metres through text messages via Access, FCMB, Providus, Stanbic IBTC, Fidelity, Sterling, Keystone, Unity, Heritage, Tajbank, and Jaiz banks.
Under the theme, ‘Celebrate Service, AEDC observed the International Customer Service Week and recognised the significance of good service along with those dedicated to providing it daily.
Fadeyibi also said part of the customer recognition is for AEDC to visit the community, hold a consultative forum, donate welfare materials at the IDP Camp in Abuja’s Kaura District, and give awards to customers and its staff.