Why 9mobile had network outage – acting CEO

9mobile has said the network outage experienced on its network at the weekend was caused by fibre cuts which its engineers later fixed.

The acting Chief Executive Officer, 9mobile, Juergen Peschel, disclosed in a statement on Tuesday that the company’s engineers worked throughout the weekend to address the issues.

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“We apologise to all our customers that were affected by the weekend’s service outage.

“Excellence has always been the gold standard of our operations. To ensure that we fully restored services, our engineers worked throughout the weekend to address the issues.

“We reassure our stakeholders that we will not relent in providing excellent connectivity that enables you to do all you want to do,” Peschel said. 

He, therefore, said 9mobile rewarded its subscribers with free airtime and data as compensation for the outage.