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Sterling bank, Harvard partner on Customer Satisfaction

A statement from the lender said after an intensive four month exercise to review the Nigerian banking industry’s retail growth strategies in collaboration with specialists…

A statement from the lender said after an intensive four month exercise to review the Nigerian banking industry’s retail growth strategies in collaboration with specialists and other industry stakeholders, an array of valuable initiatives were unearthed for the institution to harness and leapfrog its way to the top end of the retail banking segment.

Luxuriating   from the acquisition of the defunct Equitorial Trust Bank towards the end of 2011, Sterling Bank has transformed into a player of respectable note in the Nigeria banking industry.

Customers and other stakeholders of the bank, the statement explained, are surely in for better times ahead as the institution is not only better positioned to serve, but it’s quest for continued improvement and excellence can only result in greater joy for all involved.

Sterling Bank Plc is the preeminent investment banking establishment in Nigeria. It commenced operations as NAL Bank in 1960.

Today, with a capital base of more than N44 billion, over N508 billion in assets and about 200 branches nationwide complimented with 200 Automated Teller Machines (ATMs) points nationwide, Sterling bank has grown into a major financial supermarket. The bank prides itself as “the one-customer bank” that celebrates every customer as a unique individual.


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