Passenger complaints: NCAA rebrands Consumer Protection

The Nigeria Civil Aviation Authority (NCAA) has repositioned its consumer protection department to resolve rising cases of consumer complaints in the aviation industry.

This is coming against the backdrop of lingering issues of flight delays, cancellations or disruptions which often cause chaos at airports nationwide.

Daily Trust reports that many members of the flying public are oblivious of their rights as enshrined in the civil aviation regulations.

To make the consumer protection department more visible and impactful in resolving passenger complaints, the NCAA has introduced the Face of Aviation Consumer Protection (FACP) with Mrs Ifueko Abdulmalik, an Assistant General Manager Consumer Protection at the NCAA, crowned the maiden Face of Aviation Consumer Protection of the Authority.

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The crown is for the period of one year, after which, another face will emerge.

This initiative is the brainchild of the NCAA Director of Public Affairs and Consumer Protection, Mr Michael Achimugu.

Achimugu, in a statement said, “It is also part of the rebranding exercise of the consumer protection department, and the Consumer Protection Officers (CPOs), who are the frontline staff of the authority that interfaces with passengers on a daily basis.

“The rebranding commenced with the launch of a new dress code for the CPOs for easy identification at all airports across the country, a hotline for the lodgement of complaints and the Face of Aviation Consumer Protection.