MTN has said it is exponentially increasing capacity to provide enrolment services across its customer interaction touchpoints pan-Nigeria, rural locations inclusive.
At locations where enrolment services have been introduced, alongside its standard COVID-19 safety protocols, MTN in a statement on Friday said it had deployed a dynamic onsite appointment booking system designed to limit indoor crowding at its service centres and plans to launch an online version shortly.
“It will be recalled that following the approval of our NIN enrolment licence from the Nigerian Identity Management Commission (NIMC) in December, MTNN commenced enrolment for National Identity Numbers (NIN) at a limited number of its service centres across Nigeria. This forms part of a broader commitment to roll out thousands of enrolment devices across all geo-political zones as earlier stated.
“We seek the continued patience and understanding of our esteemed customers and the public as we continue scaling up capacity,” said Ugonwa Nwoye, the Chief Customer Relations Officer for MTN Nigeria.
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