The Nigerian Electricity Regulatory Commission (NERC) yesterday in Abuja launched the NERC Service Charter as part of its effort in ensuring efficient service delivery to customers in the electricity sector.
Speaking at the event, the Chairman of NERC, Engr Sanusi Garba, said the Nigerian public deserved efficient service delivery “Which is why the NERC on its own part is setting up the charter for efficient service to all clients, as the guiding principles of the commission as electricity regulator is to ensure that operators and stakeholders provide value for service.”
He noted that the federal government set up SERVICOM in 2004, and that since then it had always been a mechanism for measuring service delivery and feedback from consumers, saying that NERC would not be left behind in the venture as the law also provided a timeline for the agency to act.
Garba added that, “With the launch, consumers and Nigerians can demand service when it is not good enough as the charter will serve as an avenue for improvement in service delivery, lodging complaints and suggestions.”
In his goodwill message, the Minister of Power, Engr Abubakar Aliyu, noted that the charter would improve service delivery and strengthen the rights of consumers when the performance of the various stakeholders was beyond expectation.