The Nigerian Electricity Management Services Agency (NEMSA) has obtained the Quality Management System (GMS) ISO 9001:2015 Certificate with 60 of its staff trained by the Standards Organisation of Nigeria (SON) to boost its technical enforcements in the power sector.
Speaking during the certificate presentation in Abuja, the Managing Director of NEMSA, Engr. Peter Ewesor, said to align with world best practices, NEMSA began enforcement of technical standards and testing of meters and other equipment in the power sector, translating to quality services for customers including power operators and power users.
“With the QMS 9001:2015, NEMSA has become a new agency of the federal government and NEMSA has become the first to actually acquire this certification in the power sector. This is just as NEMSA became the first in the sector to have its separate act in 2015.”
He said 60 workers participated in the QMS Implementation Training Course by SON, with 47 of them trained as QMS internal auditors in 2019 and certified as auditors.
The QMS ISO9001:2015 certificate is valid from March 2020 to March 2023. NEMSA also gave awards to six most hardworking staff during the event.
The Permanent Secretary in the Ministry of Power, Chinyeaka Christian Ohaa, charged the trained staff on excellence, adding “I wish the people who have gotten their certificates will move on to do the right thing.”
The Director General of SON, Mallam Farouk Salim, said 1,500 million businesses obtained the certificate globally as of September 2020 with over 600 of them in Nigeria, and 400 QMS auditors.
Salim, who was represented by the Director, Management Systems Certification Services, Engr. Felix Nyado, said a survey showed that 86 per cent of those who adopted the certification standard said it helped them quickly meet up with customer services which attracts another 65 per cent of new customers.
“By this achievement the agency (NEMSA) has joined QMS certified organisations seeking service improvement in Nigeria,” he stated.