NCC to sanction service providers over consumer rights

The Nigerian Communications Commission (NCC) has threatened to sanction telecom operators that disregard consumer rights and protection, reports the Guardian. NCC CEO Umar Danbatta, who issued the threat at a Consumer Outreach Programme, disclosed that the NCC would no longer tolerate any acts that jeopardise consumer rights to quality service in the country. Danbatta reminded the service providers that the country’s constitution recognises the rights and protection of consumers, which he said, must be respected. 

Dambatta, who also charged the telecoms operators to ensure that consumers get the right education and enlightenment about their services, added that complaints bordering on exploitation and maltreatment of consumers, would from henceforth, attract stiff penalties.

NCC Head of Information and Reference, Ismail Adedigba noted that the 86th edition of the consumer outreach programme was a tripartite engagement between the regulators, operators and consumers was aimed at resolving their challenges. 

Subscribers at the forum lamented their experience of incoherent charges, poor services and network failure by some operators.Representatives of the telecom operators used the occasion to educate consumers about their services.