The Nigeria Civil Aviation Authority (NCAA) has unveiled a new dress code for all the Consumer Protection Officers working at the nation’s airports.
A statement by Michael Achimugu, NCAA’s Director of Public Affairs and Consumer Protection on Monday said the move is aimed at improving service delivery, and enhancing their visibility in the event of complaints.
“This rebranding, which comes with improved staff welfare, training and re-orientation for a better output, is in line with the five-point agenda of the Minister of Aviation and Aerospace Development, Mr Festus Keyamo, SAN, CON, FCIArb (UK) which focuses on passenger rights, privileges and responsibilities. Since assumption of duty, the minister has left no one in doubt on his prioritisation of passenger experience,” he said.
Achimugu stated that the authority gives consumer complaints a pride of place and as such, the flying public will be adequately sensitised on their rights and responsibilities before, during and after a flight.
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He noted that based on the new energy at the authority, the Consumer Protection department no longer sleeps on consumer complaints, as all genuine cases are treated with dispatch while urging consumers to remain civil, follow the right channels to lodge their complaints, and they will be sorted out in good time.
He reiterated that the minister has given express directives for all complaints to be taken seriously and resolved within a reasonable time.
