Media Trust Limited, publishers of Daily Trust titles, Friday celebrated all its partners, customers, advertisers, readers and its staff to formally mark the end of Customers’ Service Week.
Customers’ Service Week is an international celebration of the importance of customer service and the people who serve and support customers on a daily basis. The week is celebrated annually during the first full week in October.
Speaking on the just concluded week in an interview with one of our reporters, the Editor-in-Chief of Daily Trust, Naziru Mikailu, said the company would continue to hold its customers in high esteem.
He said, “It has been a very memorable week. We really enjoyed it because we believe it is good to have a full week dedicated to our customers because we value them and our relationship with them.
“We believe they deserve even more than that. That is why we dedicated the whole week. We even put out announcements on different platforms to thank them, and also enjoy and show appreciation to them for being loyal to us.”
Mikailu also pledged that the management would not in any way take the welfare of its staff for granted so as to continue to serve the customers to their satisfaction.
“Members of staff should expect much appreciation. I mean appreciation in so many ways; for example, in terms of letters of commendation, positive feedback and some sort of financial rewards for some of the hard work they have been putting in.
“The Board and Management are aware of the efforts members of staff have been putting in. They recognise that, and we will continue to pay attention to their welfare and see how to improve them professionally and personally.”
On her part, the General Manager, Human Resources and Management Services, Hajiya Hadiza Bala, explained that the 23-year-old company would not have attained its feat if customers did not make it possible.
She pointed out the diversity in the company, noting that capable hands were employed, irrespective of tribe. She added that this also contributed to the robust packages being given to readers and advertisers.
“We are 23 years old now as a company, and it is customers that made it possible. That’s why we are celebrating Customer Service Week.
“Actually, what we tried to do was to point out the diversity, not only for external customers. If you look at the clients’ data composition you would see that we are doing business with different companies and people in Nigeria.
“There is this belief that Daily Trust is a northern newspaper, but that is not true. It is a national paper as we are represented in all the states of the federation.”