Manufacturers must focus on consumers’ rights – Dangote

The Group Executive Director, Commercial Operations of Dangote Industries Limited (DIL), Hajia Fatima Aliko Dangote, has tasked manufacturers to focus on consumers’ rights.

The Dangote Group also hailed the Lagos State Consumer Protection Agency (LASCOPA) on the successful hosting of the 2024 World Consumer Rights Day, noting that consumers have the right to accurate, transparent, and easily understandable information about products and services.

Speaking at the event, Fatima Aliko Dangote, said, “In these days of artificial intelligence, where consumers are buffeted with information on many products and services which may turn out to be false or less than what is promised”, they have the rights to know all the key information on the product and services.

She said: “We need businesses to adopt ethical business practices that prioritize the well-being of consumers and the planet. We need educational initiatives that empower consumers with the knowledge and skills to navigate the complexities of the modern marketplace,”

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She called for robust regulatory frameworks that safeguard consumer rights across borders as well as collective action from stakeholders to address the emerging challenges in the sector.

For Dangote Industries Limited, (DIL), however, she maintained that the company prioritizes the rights of its consumers in all its processes by adhering to the prescribed standards in ensuring that its products are safe for use and consumption.

She however called on manufacturers to adhere to the fundamental principles of consumer rights, which are the right to safety and information, the right to choose, the right to redress, and the right to a healthy environment.