Over a decade of constant travel has made me intimately familiar with the inner workings of the Malam Aminu Kano International Airport (MAKIA). This isn’t just an airport to me — it’s a gateway that embodies the spirit of Kano.
Let us begin with what MAKIA gets right:
From the security checkpoints to the check-in counters, MAKIA’s staff members, by and large, exude professionalism. They are courteous, diligent, and committed to ensuring travellers have a smooth experience — a hallmark that deserves recognition.
Impeccable cleanliness
The international wing stands out for its cleanliness, rivaling some of the best airports I’ve frequented. Remarkably, during the height of the COVID-19 pandemic, MAKIA’s adherence to protocols was exemplary, even surpassing globally renowned airports like Dubai’s in some respects.
Reliable connectivity
Frequent travellers know the frustration of weak airport Wi-Fi, but MAKIA’s signal strength is refreshingly robust — even better than Addis Ababa Airport. This attention to passenger comfort is commendable.
- Corruption has brought Nigeria to its knees – ICPC
- Be just, fair to your wives, scholars admonish polygamous men
These are not trivial achievements; they form the foundation of a strong service culture. However, every coin has two sides, and it is in the spirit of constructive feedback that I turn to areas demanding urgent attention.
Extortion at entry points
The behaviour of some gate fee revenue collectors is nothing short of scandal. Many travellers, myself included, have faced demands for payment without receipts, or excuses like “no change” to pocket extra cash. Authorities must eliminate this malpractice by implementing an automated revenue collection system. A transparent process would not only curtail extortion but also enhance public trust.
Favouritism and queue jumping
Instances of immigration officers abandoning their posts to assist VIPs with luggage undermine the professionalism for which MAKIA is otherwise known. Equality and fairness must be upheld, and the management should monitor such behaviour closely.
Aggressive solicitation by SAHCO staff
Overzealous SAHCO staff often insist on filling out immigration forms for travellers, turning what should be a voluntary service into an obligatory transaction. Even when politely declined, they prevail — expecting a monetary tip in return. This practice must stop. It tarnishes the reputation of the airport and frustrates passengers unnecessarily.
Trolley monopolisation
MAKIA stands out as one of the few airports where accessing a trolley without porter assistance is nearly impossible. While creating jobs is important, monopolising a basic service like trolleys alienates passengers. A balanced system should allow for both self-service and paid assistance.
Washroom extortion
It’s shocking that something as basic as tissue paper and hand washing soap becomes a bargaining chip in airport washrooms. Attendants hoard these essentials, presenting them when in need with an expectation of a tip in return. This practice must be abolished immediately. Restrooms should reflect the airport’s commitment to passenger comfort, not an opportunistic hustle.
Excessive demands at exit gates
Travellers often encounter customs, immigration, and NDLEA officials who exploit their positions under the guise of “doing their job,” with thinly veiled attempts to extract bribes. While many officers perform their duties with integrity, it takes only a few bad apples to spoil the experience for everyone. This behaviour must be stamped out through stricter oversight and accountability.
A call to action
MAKIA holds immense potential to be a shining example of Nigerian hospitality and efficiency. The positives far outweigh the negatives, but the negatives cannot be ignored. Addressing these challenges requires bold, transparent, and sustained action from the relevant authorities.
To the management of MAKIA: Listen to the voices of the travellers who pass through your gates every day. These aren’t criticisms to tear you down — they’re opportunities to build an airport that every Nigerian can be proud of.
To my fellow travellers: Your experiences matter. Share them constructively and hold those in charge accountable. Together, we can drive the changes that will make MAKIA a source of pride for Kano, for Nigeria, and for Africa.
What’s your take on MAKIA? Share your experiences — good and bad. Change begins with a conversation.
Najeeb G. Abdulhamid, PhD wrote from Nairobi, [email protected]
Join Daily Trust WhatsApp Community For Quick Access To News and Happenings Around You.
