Housing ministry inaugurates SERVICOM unit to boost delivery

The Permanent Secretary of the Ministry of Housing and Urban Development, Dr Marcus Ogunbiyi, has charged the newly inaugurated Ministerial Servicom Unit (MSU) to remain committed to delivering the housing mandate of the country.

The permanent secretary gave this charge at the sensitization, inauguration and induction ceremony of the Ministerial Servicom Unit (MSU), held in Abuja, a statement by Badamasi Salisu Haiba, Director of Information and Public Relations in the ministry has said.

Explaining the concept of Servicom as a service acceptable to the citizens and the right of every Nigerian to obtain quality service from service providers, the permanent secretary said the committee was established in order to promote effective and efficient service delivery, as well as to ensure customer satisfaction in MDA’s.

“We, as service providers, are change agents for service excellence and so should put up actions that reflect the name; this means that everyone who comes to our offices for service is expected to walk out satisfied and fulfilled, he explained.

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Ogunbiyi urged the committee to maintain a high level of comportment in representing the Ministry and also to acquaint themselves with knowledge of the Servicom core values to guide them to achieve customer satisfaction and project the good image of the ministry.

Accordingly, the permanent secretary encouraged the inductees to discharge their duties effectively with every sense of responsibility and in accordance with the law, bearing in mind that it is the right of the customer to always obtain quality service.

Speaking earlier, the National Coordinator Servicom Office, Mrs Nnenna Akajemili, described Servicom as a unique administrative commitment designed to honour the government’s pledge to serve the people of Nigeria satisfactorily, adding that Servicom focuses on the quality of contact between the Federal Ministry of Housing and Urban Development and her stakeholders as well as intending home owners.

She noted that the inauguration of the Ministerial Servicom Unit of the Federal Ministry of Housing and Urban Development would enhance the service delivery initiative of the federal government with respect to the provision of affordable housing for Nigerians.

Akajemili, emphasising the impact of the Ministerial Servicom Unit in the housing ministry, identified the unit’s responsibilities amongst others to include; “spearheading the ministry’s service improvement programme in accordance with best practices, producing and reviewing Service Charters for the ministry and its diverse service frontlines, monitoring its implementation by reporting quarterly on the impact of service delivery activities in the ministry and providing comprehensive and effective training policy for frontline staff.

While charging newly inductees to be diligent in their assignments and ensure prompt submission of reports to the minister and permanent secretary’s offices, she revealed that the committee would institute a reward system to appreciate and celebrate officers who have distinguished themselves in their line of duty.