GTBank, please refund my money

I am compelled to go public with my letter of complaint to GTBank over unauthorised debit of N2,050, 100 from my account with them.

This is because I followed all the civil protocol to resolve the matter, first by going to the Jabi branch of the bank on 13th of June 2023 to lay a complaint in writing; then writing a reminder to the same branch without receiving any tangible response; and then writing another complaint via the GTBank online portal and email address where I also put the Director, Consumer Protection Department (CPD) of the Central Bank of Nigeria (CBN) in copy.

Till date, there is no any response from any quarter.

The issue started when I received 74 sms debit alerts of various sums of money withdrawn from my account (HUSSAINI SHAMSUDDEEN SANI: 0164778158), with the Descriptions: DLO*GOOGLE PROXIMA BEXvjyccNG, DLO*GOOGLE PROXIMA BELagosNG, Google PlayVICTORIA ISLANG and DLO*TikTok  LivXvjyccNG. The incident occurred between the hours of 12:31pm on Friday 09/06/2023, till 3:40am on Wednesday 14/06/2023. I had also received a suspicious OTP from GTBank, which carried a description: DXG HOSPITALITY LIMITED

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To my surprise, according to the debit alert information I received, all these unauthorised debit transactions were done via Card while my own GTbank master card was in my possession and I did not reveal my card details to a third party.

Despite my appealing to GTBank to kindly investigate and get all my money back, I’m yet to get a significant response from them, except an automated mail reply requesting I wait 12 hours for my complaint to be resolved. It has been over 6 days since, and I have not gotten a response as to the status of my complaint neither have I received a refund of the monies debited.

Thank you as I look forward to your prompt and positive response

Hussaini Shamsuddeen Sani, Garki, Abuja [email protected]