Teeming customers of Guaranty Trust Bank have expressed their frustrations following the bank’s ongoing transition to a ‘new and robust core’ banking application system.
The transition, which began on Friday, was to be completed on Monday, but it has taken a little longer than planned by the financial institution.
The development has crippled some businesses and thrown customers into frustration as many could not access their funds either through the digital banking services or the banking halls.
While announcing commencement of the exercise on Thursday, the bank explained that the migration of its core banking application system to a new one, which would cause a temporary disruption in banking services.
The bank said during this period its customers would “Still be able to perform limited transactions via GTBank’s digital channels, including transfers, bill payments, and airtime/data purchases, while other services would be unavailable.”
But contrary to the promise, the transition was not completed as scheduled.
On Monday afternoon, the bank in another statement, told its customers that, “All banking channels, including our branches originally scheduled to reopen at 9:00 am will now open at 12.00 noon today.”
Later in the evening, the commercial bank announced that “We have successfully transitioned. All our branches are now open till 6pm to serve you.
“We thank you for your understanding during this transition; your continued trust means everything to us,” the bank added.
Our correspondent reports that despite the announcement, the disruptions in the GTBank services persisted until Tuesday as customers took to social media platforms to call out the banking giant.
Clips of distraught customers hanging around several branches of the bank were circulated on social media, drawing knocks and scathing comments to the bank.
A customer, Abdulkareem Baba Aminu in a post on his X handle (@KareemReal) lashed out at the bank.
“This GTB-pocalypse is officially alarming! Gotta go there myself. Just got credited over 300k from a guy I don’t know! Absolutely sure it’s a glitch or system breakdown. Imagine what the “sender” is feeling right now. Ridiculous. Shame on you, @gtbank. To think I *was* a big fan!,” he posted.
Aminu also expressed anger that he has been unable to access his funds through the app to buy meds.
“Robust rubbish. I haven’t been able to buy meds since yesterday! Haba @gtbank,” he posted while reacting to a Gtbank’s post on X.
Another user, Olaleke Folaranmi (DrGeeONE), posted that “I saw a patient this evening (Monday), she had been stranded since morning and couldn’t access healthcare because her Gtbank account was inaccessible.”
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