First City Monument Bank (FCMB) has won the Best SME Bank in Africa, thereby consolidating its position as the dominant financial institution in the segment.
The bank won the prestigious award at the Asian Banker Middle East and Africa Regional Awards held virtually on November 5, 2020.
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The Asian Banker is an authoritative platform for strategic business information for the financial services industry worldwide.
The annual awards organised by the firm is one of the most comprehensive, transparent and respected in the industry covering the full spectrum of topics and areas that constitute the financial services system.
It said FCMB emerged as the Best SME Bank in Africa following, “series of online surveys across the region to gather feedback from thousands of customers per market. In the survey, we also asked customers to rate how well their main banks have helped them during the crisis. The results and rankings are a true reflection of the voice of the customers”.
Commenting on the award, the Managing Director of FCMB, Mr. Adam Nuru described it as another milestone and a clear demonstration of its strengths.
“This award is another validation that we are on track in our customer-centric approach to financial services delivery.”
While receiving the award, the Executive Director, Business Development, FCMB, Mrs. Bukola Smith, said the award speaks volumes about the journey so far and its contribution to the success of businesses, despite the ongoing challenges posed by the COVID-19 pandemic.