FCMB highlights customer focus as core value

First City Monument Bank (FCMB), joins the rest of the world to celebrate this year’s customer service week, with a commitment to continuously offer easy to use products and platforms, and to offer the very best customer experience, which will save their customers’ time, and increase their prosperity.  

The Bank’s Executive Management team gave this commitment ahead of activities commemorating Customer Service Week, which will be held from October 4 to 8, 2021.

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This year’s theme is “Power of Service”, which highlights the importance of customer service and of the people who serve and support customers on a daily basis.

The Managing Director of FCMB, Mrs. Yemisi Edun, expressed gratitude to customers of the bank for their patronage and loyalty over the years.

She said: “Giving us the opportunity to provide you with our services is of great importance to us. We don’t take your patronage for granted, so we will continue to focus on delivering the very best products and services to meet your current and future financial needs”, Edun informs.

On her part, the Senior Vice President, and Head of Service Management, Ms. Felicia Obozuwa , said While every day is Customer Service Day at FCMB, the bank is always excited at the extensive opportunity to honour service excellence during the week-long celebration.

“This year is particularly important. We will not only celebrate our customers, we will also celebrate the efficient, friendly, and helpful service, which our service champions across our branches provide every day. It’s always a pleasure to share our quality products and services with our customers, we can’t wait to do more” Obozuwa disclosed.”

There will also be a virtual customer engagement session with the bank’s Managing Director. This session will allow customers to get direct information from the bank on salient issues and the opportunities available for personal and business growth.  

A purpose beyond profit commercial banking institution, First City Monument Bank is a member of FCMB Group Plc, led by Ladi Balogun as Group Chief Executive.