FCMB celebrates excellent team service

As the world celebrates Customer Service Week 2023, First City Monument Bank (FCMB) is honouring its valued customers and dedicated employees with a week-long event focused on this year’s theme: Team Service.

Throughout the week, FCMB customers can expect celebratory messages, a treasure hunt game, and unique gifts for children with birthdays during the week. The Bank’s employees will participate in a service innovation challenge, a test of knowledge competition, and a game show and will be recognised for their outstanding service contributions.

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FCMB Managing Director Yemisi Edun said: “Excellent customer care is a team effort, not just the responsibility of our frontline employees. It’s about everyone working together to create a positive experience for our valued customers. We recognise and appreciate customers and employees who embody this spirit. We couldn’t do it without them.”

FCMB’s Customer Service Week celebration is just one example of the Bank’s commitment to fostering a culture of team service excellence. FCMB has invested heavily in technology and training to ensure its employees have the resources and skills to provide customers with a positive experience.