The Managing Director of the Federal Airports Authority of Nigeria (FAAN), Mr. Kabir Yusuf Mohammed said the Authority has stepped up measures to ensure that passengers that pass through the airports across the country are not extorted by staff and other agencies of government that work at the airports.
He said the authority had engaged the services of “mystery staff” at the four international airports of the country.
Daily Trust reports that allegations of extortion of passengers, especially at major international airports, had been rampant.
Mohammed, who spoke during a One-day sensitisation programme on the ACI Airport Service Quality (ASQ) Initiative organised by the Directorate of Airport Operations at the Murtala Mohammed International Airport (MMA) Lagos, said the responsibility of the mystery staff is to take note of the activities of staff at the airports and report same to management.
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The MD expressed displeasure at the poor reputation of Murtala Muhammed International Airport due to the extortion of passengers.
He, however, warned that anyone caught in any act of extortion as the Yuletide season approaches will face disciplinary actions.
He said travellers are discouraged from flying through the international terminal of the Lagos airport because of extortion.
The MD challenged representatives of all the government agencies that operate at the airport, including Customs, Immigration, Quarantine, Police and all others to be at their absolute best when carrying out their day-to-day activities.
The ACI ASQ sensitisation event was championed by the Directorate of Airport Operations headed by Captain Mukhtar Yusuf Muye.
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