Dana Air said it has introduced a flexible ‘no change fee policy’ that removes a fee when passengers change their flights.
The airline’s Communications Manager, Kingsley Ezenwa, said with the policy, prospective passengers would only be charged a fare difference without a change fee when they make up to two changes on their ticket at least two hours to their flight.
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“However, if the changes are made after the flight is operated or one hour to the flight, the fee will be applicable.
“This new policy is part of our promise to our guests to offer an improved service delivery, innovative and supportive products to meet and exceed their travel expectations.
“Our 10 percent on base fare web discount is still available to encourage our guests to embrace our multiple, safe, and secure online platforms,” Ezenwa added.
