Consumers have right to know, says NCC

The Nigerian Communications Commission (NCC), at its recent fourth Consumers’ Conversation programme, said every telecom consumer has a right to information required to take decisions about subscribing to telecoms services in Nigeria.

Executive Vice Chairman of the Commission, Umar Danbatta, who spoke at the Kenneth Dike Memorial Grammar School in Awka, Anambra State, said information was key for the success of any venture.

Speaking through the Controller, Enugu Zonal Office, Emilia Nwokoro, he asked the staff, students and members of the public to ask necessary questions regarding telecoms services.

He urged consumers to use the NCC-instituted complaint management’s toll-free line (622) to resolve issues they have with their service providers.

On unsolicited messages, he advised consumers to take advantage of a special code, specifically created by the commission.

Danbatta allayed the fear of the school community concerning information being circulated about the hazards of telecom masts and associated infrastructure. He said there was no truth in the matter.

“NCC will not approve the deployment of facilities that are substandard and hazardous,” Danbatta said.
The event was the put in place by NCC to interact with telecom consumers.