Capping: Kaduna Electric to refund over billed customers

Kaduna Electric has disclosed plans to comply with the order of the Nigerian Electricity Regulatory Commission’s (NERC), mandating it to refund over billed customers.

It would be recalled that Kaduna Electric and other Distribution Companies in the country were sanctioned for noncompliance with NERC’s Capping Order, directing them to ensure unmetered customers are not billed beyond a certain threshold. 

According to NERC, capping is aimed at aligning the estimated bills for unmetered customers with the measured consumption of metered customers on the same supply feeder.

But the company in a statement issued by its Head of Corporate Communication, Abdulazeez Abdullahi, said it is ready to refund customers as directed by the regulator.

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It however noted that all customers who are to benefit from the refund must be ready to settle all their outstanding debts or risk disconnection. 

It said the company is weighed down by a huge debt burden which hampers its efforts at efficient service delivery to customers.

The company urged customers to come forward and clear their debts as it now has zero tolerance for electricity debt accumulation by customers. 

Abdulazeez said, “The company which operates in Kaduna, Kebbi, Sokoto and Zamfara States has to confront the reality with the recent developments in the Nigerian Electricity Supply Industry, where distribution companies are required to ensure full remittance to the market for energy received and wheeled to it.”