The Director General of the Nigerian Civil Aviation Authority (NCAA), Capt. Chris Najomo has directed that henceforth, airlines must compensate passengers in accordance with the rules governing aviation operations in the country.
He sated this over the weekend in Abuja during a nationwide awareness campaign to educate travellers and airlines on their rights and obligations.
During a briefing at the Nnamdi Azikiwe Airport, Capt. Najomo emphasised the importance of informing passengers about their entitlements and responsibilities.
Highlighting common issues such as flight delays, Capt. Najomo explained the regulations, saying , “After 2 hours of delay. airlines must provide snacks and refreshments. After 3 hours, passengers are entitled to refunds, either in cash or processed online within two weeks. After 4 hours, airlines must provide hotel accommodations for overnight delays.”
The initiative, spearheaded by the NCAA’s Consumer Protection Department, aims to bridge the gap between passengers and airlines while ensuring adherence to aviation regulations.
Also speaking, the Director of Consumer Protection, Mr. Michael Achimugu reiterated the NCAA’s commitment to fairness, stressing that the agency supports passengers when they are wronged but also backs airlines when justified
He explained that the initiative is not solely about holding airlines accountable but about ensuring mutual understanding of rights and obligations.
Join Daily Trust WhatsApp Community For Quick Access To News and Happenings Around You.
