The Abuja Electricity Distribution Company (AEDC) has resolved 281 complaints from consumers within four days while it escalated 32 others for resolution during a four-day forum in Nasarawa State.
According to a resolution report by AEDC of the Electricity Consumer Complaint Resolution Platform held in Mararaba area of, Nassarawa, the consumers came to submit 315 complaints.
The forum organized by the Federal Competitions and Consumer Protection Commission (FCCPC) was to provide opportunities for power consumers to interact with their service providers and have their complaints resolved.
The DisCo said customers from the FCT East Region were predominantly in attendance while there were few customers from other regions of the DisCo which covers FCT, Nasarawa, Niger, and Kogi states.
According to the analysis of the complaints, metering (vending and installation issues) had the highest complaints with submissions from 149 customers. The AEDC team resolved the entire complaints.
There were 117 complaints on overbilling from which the AEDC team instantly resolved 98 and escalated 19 to the head office.
There were 29 complaints on the power supply and 21 were resolved immediately while eight were not; debt issues had nine complaints with three not resolved at the platform.
Four customers had complaints about transformers and two of that were resolved; the complaints on financing power equipment were also resolved by AEDC at the forum
Speaking at the forum, the Chief Marketing Officer of AEDC, Mr Donald Etim, who represented the Managing Director, Adeoye Fadeyibi, at the opening ceremony of the forum, said the DisCo was on ground to listen to complaints and to resolve them immediately.
