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Access Bank sets up ombudsman centre

This was revealed by the bank’s Relationship Manager, Mr. Oladapo Robinson at its Northern Region Interactive Customers Forum in Kaduna where the Chief Executive Officer…

This was revealed by the bank’s Relationship Manager, Mr. Oladapo Robinson at its Northern Region Interactive Customers Forum in Kaduna where the Chief Executive Officer of the bank, Aigboje Aig-Imoukhuede assured shareholders that the bank was ready for a robust and healthy dividend despite the global financial crisis.

The CEO, explained that the financial crisis had posed some challenges to the bank, however, shareholders should get ready to receive dividends at the Annual General Meeting (AGM) of the bank this week as the bank had continued to make progress since its inception 20 years ago.

The bank, in a statement, said the interactive forum, which afforded customers the opportunity of having most of their complaints instantly solved through a question and answer session, equally answered questions on why the bank did not have more than one branch in states.

While assuring them that another branch of the bank would be built in the states by this year to complement the over 90 the bank has in the country, Aig-imoukhuede, told them that to build and equip a typical branch of any bank cost about $1 million and another $300,000 on the average to run it. He added that the bank had been building branches on its policy of sustainable growth only.

The bank’s Group Head in charge of Abuja region, Abba Bello, who welcomed customers to the forum said the bank wanted to obtain an assessment of the services it had been offering its customers and to shed light on any grey areas surrounding its activities.