KEDCO to improve services with complaints data

The Managing Director of Kano Electricity Distribution Company (KEDCO), Dr Jamil Isyaku Gwamna, has reiterated the company’s commitment to improving services through complaints received from customers.

In a statement by the spokesman of KEDCO, Ibrahim Shawai, the MD said the DisCo remains a customer-centric organization which prioritizes the satisfaction of their customers in Kano, Katsina and Jigawa states.

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“Our focus is to give maximum satisfaction to our customers and that’s why we always train our staff to continually remain diplomatic in their approach to customers whenever they bring their complaints.

“In KEDCO, we see these complaints from customers as our tool towards improving on our services and delivering on our priorities for a better relation between us and our customers,” said Gwamna.

He also emphasized on respect for customers while ensuring that all customers are given the necessary platforms to report complaints and we treat those complaints with the needed urgency.”