How KEDCO is improving service delivery — Dr. Gwamna

Kano Electricity Distribution Company (KEDCO) says the Company has taken strategic steps to overhaul operations for better service to its customers.

The Managing Director and Chief Executive Officer of the company, Dr Jamil Isyaku Gwamna, who made the disclosure in a statement, said the commitment of KEDCO to improve and revolutionize service delivery is a priority in his organization.

“We are putting in all efforts to ensure that we adhere strictly to the service bands- A, B, C, D and E as approved by NERC in the interest of customers.

“We have also trained and strategized our technical team to quickly respond to technical issues as soon as they are reported.

“In achieving this, we introduced additional customers’ lines to give our customers wide range of varieties to reach KEDCO as soon as they have complaints, while intensifying the issue of mass metering to ensure we put an end to complaints arising from estimated billing,” he was quoted in the statement issued by Ibrahim Sani Shawai, Head, Corporate Communications, KEDCO.

According to the Kano DisCo boss, all these are being done to ensure that KEDCO fulfils its pledge to ensure that complaints are brought down to zero while improving satisfaction.

Dr Gwamna said it was imperative that customers reciprocate these efforts by paying their outstanding bills, while paying their current bills in full, reporting attempts to sabotage installations.