COVID-19: Firstbank launches ATM ‘you won’t touch’

To battle the COVID-19 pandemic, FirstBank has launched the FastTrack ATM, a Next Generation ATM and first of its kind in Africa, designed to promote financial activities on the ATM devoid of any form of physical interaction with the machine.

The introduction of the FastTrack ATM which is done in partnership with Inlaks enables customers carry out cash withdrawals without having to touch the interface of the ATM.

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The ‘Touchless Solution’ ATM enables customers to use their mobile phone to press buttons for their transactions on the ATM.

“By using one’s phone, the transaction is carried out – in advance – through the Bank’s USSD or mobile banking option.”

Speaking on the launch, Dr. Adesola Adeduntan, CEO, First Bank said: “We are delighted to set the pace regarding the use of the Next Generation ATM in Africa which enables customers to use their mobile phones to remotely initiate ATM-based cash withdrawals.”

Managing Director, Inlaks, Olufemi Adeoti, said “This is in alignment with the ‘new normal’ desired customer experience which includes digitalization and delivering a secure contactless cash access to the bank’s FirstMobile customers for better user experience, simplicity, speed and convenience.”