Let your body do the talking

As the adage goes, a picture is worth a thousand words. Or, in this case, a smile: No matter how often we weigh in on workplace goings on, how brilliant our ideas, how Calvinist our work ethic, we are judged by how we present ourselves. Research shows that it takes four minutes to make a first impression, and, according to a widely cited study by UCLA professor Albert Mehrabian, body language accounts for 55% of that impression (38% comes from tone of voice; the remaining 7% from our actual words).

First impressions are especially important for women in the workplace, where shaping perception and building a personal brand is paramount to success. Dr. Lois Frankel, career coach and author of the newly re-released Nice Girls Don’t Get The Corner Office, makes it her business to give women advice on managing the impression they make and maintaining their reputation in the business world: “Your first impressions are your first opportunity to sell yourself, your business and your brand.”

Many are aware that body language can be a hindrance in presenting your best self, but it can also be a tool for managing other people’s perceptions of you.

By identifying common body language behavior, women can effectively manage others’ impressions of them. For example, says Frankel, grooming gestures, most noticeably touching of the hair, or tucking hair behind the ears, can diminish a woman’s credibility in a business setting. The gesture is demure, she says, and can take years off of your perceived maturity level if done without thought. However, when delivering a particularly harsh message at work, purposefully making the same gesture can serve to soften the blow, or give the impression that you are more caring or empathetic.

It boils down to awareness. If you’re conscious of your body language ticks, you can manipulate them in certain settings and use them to your advantage. Here are some of the more common behaviors we might not be aware we are doing:

Tilting your head: A sign of listening that can be misinterpreted as one of submission or even flirting.

Folding your hands on your lap: Hiding your hands under a conference table or desk, for example, signals untrustworthiness; a cue from ancient times, when men would reveal their palms to show they were unarmed.

Crossing your legs: A sign of resistance.

Excessive smiling: An indication that you lack gravitas and seriousness.

Folding your arms in front of you: Translates to insecurity or defensiveness.

Playing with or tugging at your hair, jewelry or clothes: Can signal distress or, again, be misinterpreted as flirting.

Many of these habits are deeply engrained and, even when we think we have expunged or learned to control them, tend to flare up when we are in stressful or nervous situations. So, how do we mitigate these tics, or even put them to good use, if we aren’t even aware of them?

“A mirror can do a lot,” says Kinsey Goman, executive coach and author of The Nonverbal Advantage. “Practice your speech a variety of ways–with your head tilted, your head straight–and note the difference. Practice your gestures. Gestures are terrific, but don’t do them above the shoulder–you’ll look too erratic.”

Carey O’Donnell, president of Carey O’Donnell Public Relations Group, recommends videotaping presentations and then watching them without sound. “When we see ourselves in pictures, or especially on TV, we often say, ‘Who in God’s name is that?’” she laughs. “When you watch yourself without sound, pay attention to visual cues–are you waving your hands frenetically, laughing inappropriately when no one else is laughing, looking around nervously? Then watch it a second time for voice tone and bridges [such as] likes and you knows.”

As for dealing with nerves beforehand, Theresa Zagnoli, founder and CEO of Zagnoli McEvoy Foley, a communication and litigation consulting firm, recommends shutting the door of your office or retreating to the restroom and taking 10 to 20 deep-belly breaths. Another trick: releasing nerves by scrunching your toes–an act that, unlike fiddling with your hair or retreating back in your chair, will go unnoticed.

Zagnoli also preaches a tactic called “mirroring,” which Frankel says can be particularly helpful when judging how prolonged eye contact should be, or what the appropriate posturing is for a given situation.

“The idea is that the more like the person you’re dealing with you can become, the more you will connect,” Zagnoli says. “Is the person you are sitting across from soft-spoken? Does he or she speak slowly, smile and laugh a lot? Is their pad on the desk or their lap, do they take notes copiously, are their legs crossed, are they leaning forward or backward? I take note of all these things and then chameleon myself to become more like that person.” Some businessmen and women balk at this idea–or at the idea that we have to transform ourselves in order to get ahead. But it is not a compromise, Zagnoli assures. This–the mirroring, the mimicking and the suppression of bad habits or impulses–”doesn’t change who you are,” she says. “It doesn’t change your heart, what is in your head, your ideas. In fact, changing how you carry yourself allows us to communicate those thoughts and feelings more fully.”

ForbesWoman.com