Emirates tops global customer review study

The annual study of best airlines consisted of over 90,000 customer reviews from all over the world. Travellers that booked on the site weighed in through their own reviews on best airlines, best entertainment options, baggage handling and modernity of aircraft, among other categories.  Emirates swept most of the categories with an overall rating of 4.24 out of the top score of 5. Emirates also ranked highest in overall cleanliness and modernity of aircraft and also received the highest ratings for best in-flight entertainment, best flight attendant service, best VIP lounges and best baggage handling.
Commenting on the results, Thierry Antinori, Executive Vice President and Chief Commercial Officer, Emirates airline said: “Being acknowledged by our customers for the hard work and investments that go into our product and positive service attitude both in the air and on the ground, is the most important recognition we can receive. We served 47 million customers in 2014 and are always looking for ways to enhance the travel experience, from the destination options and global connections that we offer, to our on-board services and worldwide network of dedicated lounges on the ground. We are committed to continuing to provide our customers with an unparalleled level of service across all categories.”