FirstBank clarifies report on upgrade, assures customers of seamless operations

FirstBank has clarified reports on system upgrade, assuring its customers of seamless banking operations.

In a statement, Folake Ani-Mumuney, Group Head, Marketing & Corporate Communications, First Bank of Nigeria Limited, said the reports that the bank is about undergoing system upgrade that would affect customers are misleading.

Anu-Mummuney said a message meant for vendors was misinterpreted, causing confusion that customers would be affected.

“The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors.”

“Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational. We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform.

“Rest assured that our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted access to our services.”