The challenges of 2020 has brought with them the proliferation of digital channels and the need for customers to access financial solutions easily and conveniently, the Chief Executive of Stanbic IBTC Mr Eric Fajemisin has said.
Fajemisin who disclosed at a webinar on the new pension transfer programme said the company had relaunched its mobile app and revamped its website to make it even easier for clients to access information conveniently from whatever location they find themselves.
“You will agree that such self-service solutions are critical today’’, he said.
He said the company had prioritised the ease of retirement pay-outs and therefore optimised its service delivery such that contributors’ could easily apply for their benefits from anywhere in the world with minimal fuss.
He said: “Our website provides extensive information on the support available for our clients, and we have taken things a notch higher to revamp our pension calculator and create a budgeting tool to enable contributors better manage their personal finances and plan effectively for long-term financial success.
“Frankly, the success of our clients is critical to us, and that is why barring the challenges in the past eight months, we created several virtual engagement sessions and financial academies for young professionals, near retirement individuals, retirees and even the children of our clients via our Financial Fitness, Pre-retirement seminars and New School Money events. Our goal is to ensure our clients retire well.’’
